CANCELLATIONS, RETURNS AND REFUNDS POLICY – Retail Customers.
1.0 If you wish to cancel your order, you can:
(a) Simply cancel the order at any point during the checkout procedure. If you abandon the checkout procedure mid way through, the order status may default to a “cancelled order” and you will need to add your products to the cart again in order to complete check out at a later time.
(b) If you have completed the checkout process and then wish to cancel your order, then please notify us by sending an email to: email@example.com any time, or by calling 01747 312672 from within the UK or 0044 1747 312672 International. Please call during our normal office hours, 9am to 5pm GMT Monday to Friday. Please quote your order number. If your goods have not been shipped, which is usually within 24 hours, we will refund the full order amount by your original payment method as soon as possible, usually within 2 working days, but no longer than 14 days.
(c) Where goods have already been shipped to you, you can return the goods to us in accordance with clause 2.0 below. We will issue you with a returns number. No returns will be accepted without a valid returns number.
1.0 Please note that any custom made parts, or specially ordered items are excluded from our 14 day returns policy, but are not excluded from clause 3.0.
2.0 You can return goods ordered from us for any reason at any time within 14 days of receipt for a refund or exchange for other items. This is subject to the items being unused and in a re-saleable condition including any retail packaging. Enhanced shipping charges are excluded from our refund scheme. The costs and risk of returning goods to us shall be borne by you. We will issue you with a returns number. No returns will be accepted without a valid returns number. To see your basic rights to return goods as a consumer in England, please see the link here: Citizens Advice.
2.1 Upon receipt of the goods in the condition they were in when shipped to you, we will issue a refund of the full amount paid or issue an exchange or credit as required less any enhanced shipping charges.
2.2 The rights to return the goods to us as referred to in clause 2.1 will not apply in the event that the product has been used, or that the product is not returned in a re-saleable condition including all retail packaging. In this case, no refund will be issued and you will be contacted to arrange return of the items. This return shipping shall be at the sole expense of the customer.
3.0 If the product develops a fault after 14 days but within 12 months please notify us by sending an email to: firstname.lastname@example.org any time, or by calling 01747 312672 from within the UK or 0044 1747 312672 International. If calling, please do so during our normal office hours, 9am to 5pm GMT Monday to Friday, quoting your order number. We will issue you with a returns number. No returns will be accepted without a valid returns number. The goods can then be returned to us for inspection. The costs and risk of returning goods to us shall be borne by you. If the goods are found to be faulty you will be issued with an identical replacement product, or if an identical product is not available we will endeavour to provide a suitable replacement item of similar or greater value.
4.0 Duties & Taxes. Any and all Import Duties, VAT and Local Taxes are the responsibility of the purchaser. BEST Fittings Ltd accepts no liability to pay any charges on behalf of the purchaser. If goods are returned to BEST Fittings Ltd because of unpaid duties or taxes, we reserve the right to pursue the purchaser for any costs incurred to BEST Fittings Ltd in respect of non payment of Import Duties, VAT and Local Taxes.
Last updated December 2017