SHIPPING AND DELIVERY – Retail Customers
SHIPPING CHARGES ARE AUTOMATICALLY CALCULATED WHEN A VALID COUNTRY AND POSTCODE ARE ENTERED IN THE CHECKOUT PAGE. ALL AVAILABLE SHIPPING OPTIONS AND PRICES WILL THEN BE SHOWN.
For your convenience, orders over £10 are shipped free to Mainland UK via Royal Mail 2nd Class Post or courier service.
A £2 surcharge is added to orders under £10 to cover order administration costs.
International items up to 2 kg will be sent using standard Air Mail.
For orders over 2kg we will normally use our preferred parcel carrier, and the service is fully tracked. There may be a surcharge on courier services where the shipping destination is outside the carriers mainland UK zone. If this applies the additional shipping cost will be shown in the cart during the checkout process.
We will normally dispatch stock items within one working day of receipt of cleared payment. If the item is out of stock, you will be contacted to determine what course of action you would prefer, otherwise non stocked items will normally be dispatched within one working day of receipt at our offices.
If you need your goods urgently, for next day delivery, or need to check availability and to confirm that it will be possible for the goods to be shipped the same day, you are advised to contact the office by sending an email to: firstname.lastname@example.org, or by calling 01747 312672 from within the UK or 0044 1747 312672 International. Please call during our normal office hours, 9am to 5pm GMT Monday to Friday. Please quote your order number if available. Please note that we do not guarantee that your package will arrive on a specific date. Any delivery times shown on our website, or given by our office staff are estimates based on the information available to us at the time, and are a guide only. We will of course do all that we can to assist with any enquiries relating to late or missed deliveries.
If an enhanced service such as Special Delivery is selected in the checkout process, we still advise that you contact the office to make sure that your goods are available for same day shipping. Any orders placed after 3pm and not notified to us may be shipped on the following working day.
Our Order Cut-Off time for same day shipping by the following methods is detailed below, and applies to orders that have been confirmed to us as described above.
- Same day shipping via standard UK mail is 3pm, Monday to Friday.
- Same day shipping via UPS is 10.30am Monday to Friday.
Where enhanced services are available, such as Recorded or Special Delivery (UK Only) AirSure Priority Airmail (2Kg Max) or International Signed For Service (2Kg Max) these will be available for selection during the checkout process. If you do not select an enhanced service, we regret that it is not possible to provide tracking information on your shipment.
If you need your goods urgently, are worried about them being lost or stolen in transit or at your point of receipt, select an “Appropriate” delivery service.
If your shipment is delayed, we are unable to initiate any searches for “Lost Items” or issue replacement goods until the full period of 15 working days as specified by the Postal Service has elapsed.
Co2 Cartridges are available for UK Mainland delivery only. If your shipping destination is outside this area, you will be notified in the checkout. It is still possible to pay for your order, but this does not mean that we will ship your order, and your order will be cancelled.
Please note that it may be possible in some circumstances to pay for the items in the basket before shipping charges have been calculated. This does not mean that shipping is free, and any additional shipping charges will still need to be paid in full prior to releasing the goods for dispatch.
Duties & Taxes
Any and all Import Duties, VAT and Local Taxes are the responsibility of the purchaser. BEST Fittings Ltd accepts no liability to pay any charges on behalf of the purchaser. If goods are returned to BEST Fittings Ltd because of unpaid duties or taxes, we reserve the right to pursue the purchaser for any costs incurred to BEST Fittings Ltd in respect of non payment of Import Duties, VAT and Local Taxes.
Last updated January 2018